Boosting Cybersecurity Adoption: How Good UX Can Make a Difference

Makoto Kern
4 min readJan 22, 2023
Image from Unsplash

Cybersecurity is critical for safeguarding sensitive information and assets against cyber threats. However, for many users, the complexity and unfamiliarity of these tools can make them difficult to use and understand. This is where user experience (UX) design comes in.

By incorporating UX design into the development of cybersecurity software, companies can create products that are not only secure but also user-friendly, leading to increased adoption and usage.

In this article, we will explore how top cybersecurity companies like IBM Security, Microsoft, Cisco, Oracle, Palo Alto Networks, Checkpoint, and Fortinet can incorporate good UX strategy and design into their development process.

By making a good product strategy and process, the product will be easier to use, users will be happier, and it will be easier to find, analyze, and fix threats. This higher productivity and lower cost will make their software more valuable, leading to more people using it.

What are the top cyber security companies missing with UX design?

Fugly Dashboard UX Design
Fugly Dashboards 2 — The Sequel

All of these companies are well-known in the cybersecurity industry. They offer a wide range of products and services to protect businesses and organizations from cyber threats.

Some of their users, though, have said that the software is hard to use and understand.

By building a good UX strategy and design into the development process, they can make their software easier to use, leading to more people adopting and using it.

Cybersecurity software is critical for protecting sensitive information and assets from cyber threats. However, for many users, the complexity and unfamiliarity of these tools can make them difficult to use and understand.

This is where user experience (UX) design, user interface (UI) design, and usability research come in. By incorporating these practices into the development of cybersecurity software, companies can create products that are not only secure but also user-friendly.

UX design is the process of creating products that provide meaningful and relevant experiences to users. In the context of cybersecurity software, this means designing software that is easy to navigate, understand, and use. One way to achieve this is through clear and intuitive UI design. This includes elements such as icons, buttons, and menus that are easily recognizable and easy to use.

Usability research is another important aspect of creating user-friendly cybersecurity software. This involves testing software with real users to identify any issues or problems with the design. This can include issues such as confusing navigation, unclear labels, or confusing error messages. By conducting usability research, companies can identify these issues and make changes to improve the overall user experience.

One of the main benefits of incorporating UX design, UI design, and usability research into the development of cybersecurity software is that it can lead to increased adoption and usage of the software. When users find software difficult to use or understand, they are less likely to use it. This can lead to security vulnerabilities, as users may not be aware of important security features or may not be using the software properly.

Another benefit of good UX design and usability research is that it can lead to increased efficiency and productivity. When software is user-friendly and easy to use, users can complete tasks faster and with fewer errors. This can lead to increased productivity and reduced costs for companies.

In addition to these benefits, incorporating UX design, UI design, and usability research into the development of cybersecurity software can also lead to increased customer satisfaction and higher NPS scores.

Check out some of the NPS Scores of these top cybersecurity companies:

Fortinet -8

Splunk 8

Oracle 25

IBM 27

Secureworks 31

Cisco 38

As you can see the NPS scores aren’t the greatest and these are the leading companies in cybersecurity today.

Is that why it seems every time you turn around, there’s a new breach?

Paypal hacked35000 PayPal accounts breached in credential stuffing attack

TMobile breached — 37 Million accounts

Youtube Channels

Experian exposed credit reports to cyber criminals after its website was found to have a critical vulnerability

When your cyber security analysts are happy with the software they are using, they are more likely to recommend it to others and continue using it in the future. This can lead to increased sales and revenue for companies.

Incorporating UX design, UI design, and usability research into the development of cybersecurity software can lead to several benefits, including increased adoption and usage, increased efficiency and productivity, and increased customer satisfaction.

By taking a user-centered approach to the development of cybersecurity software, managed service providers and companies can create products that not only provide strong security but also provide a positive user experience.

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